Shipping policy

This Shipping Policy outlines how orders placed with Vantessa are processed, shipped, and delivered. By placing an order on our website, you acknowledge and agree to the terms described in this policy. We aim to provide a smooth and transparent shipping experience for all customers.

Orders are typically processed within 1–3 business days after payment is successfully completed. Processing includes order verification, quality checks, packaging, and preparation for shipment. Orders placed on weekends or public holidays will be processed on the next business day.

Vantessa currently ships to select domestic and international destinations. Available shipping destinations and options will be displayed at checkout. We reserve the right to update or limit shipping regions at any time due to logistical, regulatory, or operational considerations.

Shipping rates are calculated at checkout based on your delivery address, selected shipping method, and order size or weight. Available shipping options may include standard, expedited, or express delivery. Any promotional shipping offers will be clearly indicated at checkout when applicable.

Estimated delivery times vary depending on your location and chosen shipping method. Delivery timeframes provided at checkout are estimates only and begin once the order has been shipped. Delays may occur due to carrier issues, customs clearance, weather conditions, or other factors beyond our control.

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are not included in the purchase price or shipping fees and are the responsibility of the customer. Customs processing times may vary and can affect delivery estimates.

Once your order has been shipped, you will receive a confirmation email containing tracking information. Tracking updates are provided by the shipping carrier and may take up to 24 hours to become active. Vantessa is not responsible for delays or inaccuracies in tracking updates.

Customers are responsible for providing accurate and complete shipping information at checkout. Vantessa is not liable for delays, lost shipments, or additional fees resulting from incorrect or incomplete addresses. Orders returned due to address errors may be subject to additional shipping charges.

While we work closely with our shipping partners to ensure safe delivery, Vantessa is not responsible for delays or losses caused by shipping carriers. If your order arrives damaged or appears to be lost in transit, please contact our support team within a reasonable timeframe so we can assist in initiating a carrier claim where applicable.

In some cases, orders containing multiple items may be shipped in separate packages due to availability or logistics. If this occurs, you will receive separate tracking details for each shipment, and there will be no additional shipping charges unless otherwise stated.

Delivery is considered complete once the shipping carrier confirms the package has been delivered to the address provided at checkout. Vantessa is not responsible for packages marked as delivered but subsequently lost or stolen.

We reserve the right to update or modify this Shipping Policy at any time to reflect changes in our operations, shipping partners, or legal requirements. Any updates will be posted on this page and will apply to orders placed after the effective date.

If you have any questions regarding our Shipping Policy, order processing, or delivery status, please contact us through the official support channels listed on the Vantessa website. Our team is here to assist you.