Refund and Returns Policy

This Returns and Refund Policy explains how returns, exchanges, and refunds are handled at Vantessa. We want you to feel confident in your purchase, and this policy outlines the conditions, timelines, and processes involved should you need to return an item.

To be eligible for a return, items must be requested for return within 30 days of delivery and must be unused, unworn, and in their original condition. Products must be returned with all original packaging, including dust bags, boxes, tags, and any accompanying materials. Items that show signs of wear, damage, or alteration may not be accepted.

Certain items may be non-returnable, including final sale items, promotional or discounted products marked as non-returnable, gift cards, and customized or personalized items. These exclusions will be clearly noted at the time of purchase where applicable.

To initiate a return, please contact our customer support team through the official channels listed on the Vantessa website. You may be required to provide your order number, proof of purchase, and photos of the item. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as Vantessa is not responsible for items lost or damaged during return transit.

Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria outlined in this policy. If the return is approved, we will proceed with the refund or exchange. If the item does not meet our return requirements, it may be sent back to you at your expense.

Approved refunds will be issued to the original payment method used at checkout. Refunds typically take 5–10 business days to process after approval, depending on your payment provider. Original shipping fees, duties, and taxes are non-refundable unless the return is due to an error on our part.

Exchanges are subject to product availability. If you wish to exchange an item for a different product or color, please indicate this when initiating your return request. If the requested exchange is unavailable, a refund will be issued in accordance with this policy.

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery and include clear photos of the issue. We will assess the claim and, if approved, arrange for a replacement, exchange, or refund at no additional cost to you.

If you have not received a refund after the stated processing timeframe, please check with your bank or payment provider first, as processing times may vary. If you still have concerns, contact our support team so we can investigate further.

Vantessa reserves the right to update or modify this Returns and Refund Policy at any time. Any changes will be posted on this page and will apply to returns requested after the effective date.

If you have any questions about this Returns and Refund Policy or need assistance with a return, please reach out through the official support channels listed on the Vantessa website. Our team is happy to help.

Contact us at help@vantessa.com or help@vantessa.ca