Privacy Policy

This Privacy Policy explains how Vantessa (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, interact with our content, or make a purchase from us. By using our website, you agree to the collection and use of information in accordance with this policy.

We collect information that you voluntarily provide to us when you place an order, create an account, subscribe to our mailing list, or contact us for support. This may include your name, email address, phone number, billing address, shipping address, and payment-related information. Additionally, we automatically collect certain technical information such as your IP address, browser type, device information, pages viewed, and interaction data through cookies and similar technologies.

The information we collect is used to process and fulfill your orders, manage payments, arrange shipping, and communicate with you regarding your purchases. We also use your information to respond to inquiries, provide customer support, improve our products and services, personalize your experience, and send marketing communications where permitted by law. Usage data helps us understand how customers interact with our website so we can improve performance and usability.

We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, logistics and shipping partners, email marketing platforms, analytics providers, and website hosting services. These third parties are only permitted to use your information as necessary to perform their services. We may also disclose information if required to comply with applicable laws, regulations, legal processes, or governmental requests.

We use cookies, pixels, and similar tracking technologies to enhance site functionality, remember user preferences, analyze traffic patterns, and measure the effectiveness of our marketing campaigns. Cookies allow us to recognize your browser and store certain information. You can control or disable cookies through your browser settings; however, some features of our website may not function properly as a result.

If you choose to subscribe to our mailing list or opt in during checkout, we may send you promotional emails, early access announcements, and updates about new collections or special offers. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails. Transactional emails related to orders and account activity will still be sent as necessary.

We retain your personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, including providing our services, maintaining accurate records, complying with legal and accounting obligations, and resolving disputes. When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, update, or request deletion of your data. You may also have the right to object to or restrict certain processing activities. To exercise these rights, please contact us using the information provided on our website, and we will respond in accordance with applicable data protection laws.

We take the security of your personal information seriously and implement appropriate administrative, technical, and physical safeguards to protect it from unauthorized access, misuse, loss, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure.

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates or revisions will be posted on this page, and the updated policy will apply from the date it is published.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the official support channels listed on the Vantessa website. We are committed to addressing your inquiries in a timely and transparent manner.

Contact us at help@vantessa.com or help@vantessa.ca