Terms And Conditions

These Terms and Conditions govern your use of the Vantessa website and the purchase of any products offered through it. By accessing our website, browsing our content, or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or services.

By using this website, you confirm that you are at least the age of majority in your jurisdiction and capable of entering into legally binding agreements. You agree to use the website for lawful purposes only and not to engage in any activity that may disrupt, damage, or interfere with the security or functionality of the site.

All products displayed on the Vantessa website are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product specifications at any time without prior notice. Product images and descriptions are provided for illustrative purposes and may vary slightly from the actual product due to craftsmanship, materials, or display settings.

All prices listed on the website are displayed in the applicable currency and are subject to change without notice. Prices do not include taxes, duties, or shipping fees unless explicitly stated. By placing an order, you authorize us to charge your selected payment method for the total amount, including applicable taxes and fees. We reserve the right to refuse or cancel any order due to pricing errors or suspected fraudulent activity.

An order confirmation email does not constitute acceptance of your order. Acceptance occurs only after payment has been processed and the order has been prepared for shipment. We reserve the right to cancel or limit orders at our discretion, including orders that appear to be placed by resellers or distributors.

Shipping times provided are estimates and may vary due to factors beyond our control, including carrier delays, customs processing, or unforeseen circumstances. Vantessa is not responsible for delays once an order has been handed over to the shipping carrier. Risk of loss and title for products pass to you upon delivery.

Returns and exchanges are subject to our Returns Policy, which outlines eligibility, timeframes, and conditions. Items must be returned unused, in original condition, and with all original packaging. Certain items may be non-returnable. We reserve the right to refuse returns that do not meet our policy requirements.

All content on the Vantessa website, including but not limited to text, images, logos, graphics, designs, and trademarks, is the property of Vantessa or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or use any content without prior written consent.

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate and current information and to notify us immediately of any unauthorized use or security breach.

To the fullest extent permitted by law, Vantessa shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability for any claim related to a purchase shall not exceed the amount paid for the product giving rise to the claim.

You agree to indemnify, defend, and hold harmless Vantessa, its affiliates, directors, officers, employees, and partners from any claims, damages, liabilities, or expenses arising out of your use of the website, violation of these Terms and Conditions, or infringement of any third-party rights.

These Terms and Conditions shall be governed by and construed in accordance with the laws applicable in the jurisdiction in which Vantessa operates, without regard to conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in that region.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on this page. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

If you have any questions or concerns regarding these Terms and Conditions, please contact us through the official support channels listed on the Vantessa website. We aim to address all inquiries in a timely and transparent manner.

Contact us at help@vantessa.com or help@vantessa.ca